You’re statistically 368.50% more likely to have a great legal experience with Gunstons.
We ask one vital question of all our clients and that is “Would you refer this firm to a friend or colleague?” On average law firms received a Net Promoter Score (NPS) of 19% in 2018 (on a scale of 1-10, NPS = % of 9-10 ratings minus % of 1-6 ratings).
Why choose Gunstons?
Because when asked whether they would refer us to a friend or colleague, our Net Promoter Score (% ratings 9-10 minus % ratings 1-6) is 70%.
The proposed Rental Housing Amendment Act has been a hot topic this week because of the effects the changes will have on landlords and tenants around South Africa. While the implementation date is yet…
Hear it from some of our clients, and friends in the industry
Professional, courteous, knowledgeable and provided regular updates
Melody has done an outstanding job. She was professional, courteous, knowledgeable and provided regular updates. She was a fantastic representative of your organisation.
Brilliant service and incredibly professional, My attorney was Charmaine Minnie – World Class!
We have been clients of Gunstons since 2003
We have been clients of Gunstons since 2003 and have always had excellent service. This is the second property they have dealt with for us. They were all efficient and always kept us informed with all aspects of on going transfers.
Always excellent service!
-Graeme Saggers – Nolands CPT
Wonderfully competent and efficient
Grant is the most pleasant attorney you are likely to meet.
Pauline, having helped me with two estates, is just wonderfully competent and efficient.
Compassionate, professional and communicative!
We were treated kindly and respectfully
Very professional and customer-friendly. We were kept up to date with progress. We were treated kindly and respectfully when we came to your offices to sign documents. Belinda and Melnisha are very professional and friendly.
Very efficient and hit timeline targets
‘There was nothing to dislike… They communicated well and kept me in the loop every step of the way. Very efficient and hit timeline targets. Great service and guided/communicated every step of the way’
Felt at Ease
Both the pre-meeting and the actual mediation meeting was well staged and managed. Grants’ personality and actions made us feel at ease and find a solution to our differences quite quickly.
- COMMERCIAL/ LITIGATION DEPARTMENT
Not just a ‘one-size-fits-all’ firm
Service from people is excellent. I also feel like they took our personal situation into consideration, without just giving a general “one-size-fits-all’ solution. Muwanwa was a great asset in assisting us to draft up our will. She was also very patient with us, as we did take some time to make some decisions.
VALUED CLIENT - COMMERCIAL/ LITIGATION DEPARTMENT
What our clients are saying about us:
Did you know the average Net Promoter Score for the legal industry is a mere 17%?
Our clients can assure you, you’re in great hands with Gunstons Attorneys.
Hulle het stiptelike terugvoer gegee van die verloop van die proses.
Ensuring Peace of Mind
All my dealings with Gunstons have been a pleasant experience. They are very professional, respond immediately to any queries and keep me up-dated on where I am in the transfer process. Their people skills are excellent and one always feels well looked after and they have my best interest at heart.
They are all wonderful to deal with and certainly go the extra mile to ensure peace of mind.
The most important aspect is that they are personally at the end of any phone call to give advice or answer questions.
From the beginning to the end, my experience with Gunstons was one of being treated with professionalism and respect.
From the first introduction notification and throughout the transaction, your updates were a source of complete reassurance of professionalism.
My personal contact at the office was exceptional….car park reservation (orange beacon)..receptionist welcome.. punctuality of the interview…detailed and understandable explanation of the documents and process that were to follow. .wow!! Thank ever so much.??!
Over the last few years RE/MAX of Southern Africa has utilised a myriad of services provided by Gunstons Attorneys.
My experience with the company is one of professionalism, commitment and dedication to meeting the client’s expectations. One of the major benefits of dealing with Gunstons is the ease of access to senior personnel in different departments and their quick response time to critical issues raised.
I would certainly recommend Gunstons Attorneys to businesses both small and large looking for quality service delivery at reasonable rates.
Regional Director & CEO RE/MAX of Southern Africa
The Best Possible Allies
It goes without saying that a dispute in the High Court is a challenging experience and for our family; ours certainly felt like it had all the makings of a David vs Goliath struggle. Your skill sets, professionalism, integrity, the accessibility of yourself and your team and your prompt and detailed communication assured us that we had the best possible allies. This was ultimately confirmed with the success attained in the resolution of our dispute, an outcome with which we are well pleased and thankful for. We have had no hesitation in referring your services and have received nothing but positive feedback and appreciation for the same and to this end, we look forward to a long and beneficial working relationship with yourself and the Team at Gunstons Attorneys.
Gunstons takes personal interest in the complete well-being of our whole organisation
I would like to express my immense satisfaction with your service thus far. I like the fact that in my environment, on the cutting edge, where everything moves very quickly, you have been quick to respond to us. Not only have you gone out of your way to do what is necessary, but you have taken a personal interest in the complete well-being of our whole organisation. I also find that your advice, and your attention to detail is very professional. You certainly take pride in the quality of work produced. I would certainly recommend your services to anyone looking for professional advice.
I have worked with Gunstons Attorneys since 1997, the fact that I still support them is testimony to the faith I have in their ability to attend to matters efficiently and with utmost care and professionalism.
The staff are friendly and the offices are completely devoid of the typical “stiff upper lip attitude” one usually gets when visiting a law firm’s offices.
Estate agent with RE/MAX Elite
Recently my wife and I embarked on the daunting task of purchasing our first family home. Early on we decided that we would try and get both the transfer and bond legalities processed through the same firm, hopefully to reduce overall costs in the process. When our bond was approved by FNB, we were able to do so and we approached Gunston Attorneys. We have found their service exceptional and the overall rates charged very favorable. We can strongly recommend them to anyone needing legal assistance.
As an estate agent, I am regularly asked by sellers to advise on or recommend a reliable, good conveyancing company, and I have found Gunstons Attorneys to be consistent in their excellent, professional and personal service plus their expertise and knowledge of the transfer process with regards to residential property. I am confident in recommending them when I have made a successful sale, as I know that the after-sales transfer process will be correctly and efficiently handled by Gunstons Attorneys with regular updates, and that my clients will be looked after well. This gives me peace of mind.
I have also received numerous positive feedback comments from my clients. For example: They are willing to go to the clients premises or home to have documents signed, if necessary, which is especially helpful for elderly people. I can definitely recommend Gunstons Attorneys!
I recently registered a bond with Nedbank and Gunstons were appointed as the conveyancing attorneys. Nedbank allocate attorneys to each job via a cyclical system from a pre-approved pool. Evidently I hit the jackpot.
From my first interaction with Gunstons to when the money was in my account, the process was flawless. My interaction with Liezel Redelinghuys, a paralegal at Gunstons, was an absolute pleasure, as she effected each step of the process and interaction with me with a professional yet wonderfully cheery demeanor.
They ensure that I take care of my clients in the best possible way
As an estate agent I depend on the complementary role of the conveyancer in order to conclude a successful sale. Over the years I have come to know the Gunstons team well and can recommend them with confidence. They provide ongoing training, which is vital to estate agents considering the changes in legislation in recent years, and are willing to offer support and advice at all times. This ensures that I take care of my clients in the best possible way. Thank you Grant, Ulrik and Gill for your professional and friendly service.
Gunstons is and will remain a firm of attorneys that I happily recommend when dealing with conveyancing. They are appreciated for their all round professionalism, expertise and above all their “hands on” approach. A staff that goes that extra mile.
When starting out in the property business 7 years ago , I asked around for some recommendations on a reputable transferring attorney. The same name kept coming up: Gunstons Attorneys. So I thought I would give them a try, and I have never looked back. With prompt, friendly service and regular updates on all my transactions, I highly recommend Gunstons.
They help me to obtain the best possible outcome for my clients
I have been using the conveyancing services of Gunstons Attorneys for approximately 8 years now. In that considerable period of time, I have yet to have a negative or frustrating experience with any of the staff at Gunstons, something which is all too common with conveyancing attorneys. All the staff members I have dealt with at Gunston`s Attorneys, without exception, understand that together, we are in the services industry, and offer the absolute best service to my customers. When situations arise which require extra attention, they are always happy to assist me in obtaining the best possible outcome for my clients. This is obviously paramount to my reputation too, and so I am always happy to recommend them for the job.