Although not always well understood in South Africa, mediation is a powerful dispute resolution strategy. It should always be considered as one of the options in any dispute, and mediation attorneys should be consulted.
A simple story helps illustrate the philosophy and benefits of mediation. As the story goes, two parties had a dispute over a shipment of oranges. Time was of the essence, and as the parties’ version of events differed from one another, there would be considerable delays in any litigation process. This was far from ideal as the oranges were starting to perish while the ship was docked at its port.
The parties had already spent a considerable amount of money on legal fees in instituting and defending the litigation respectively. They realised that litigation had become a “lose-lose” method of resolving the dispute, and decided that they had nothing to lose by agreeing to the assistance of a mediator. The parties didn’t have any hope of reaching a settlement at all, as they were pitted against each other in the litigation process and were further from reaching a settlement now than they were when litigation began.
At the first meeting, the mediator asked each party why they wanted the shipment of oranges. The first party answered that he needed the oranges to make orange juice, while the other party said he needed the skin of the oranges to make marmalade. The parties were thus able to settle the dispute, with each party getting what he needed.
Skilled mediators, like the one in this story, assist parties to settle disputes by transforming “lose-lose” situations into “win-win” scenarios that often cannot be seen or realised without the assistance of a mediator.
The benefits of mediation include greater creativity in crafting a solution, speed of action, lower costs, and appropriateness in contexts where there is going to be an ongoing relationship between parties (such as in family law matters or between shareholders or partners). Each case should be considered on its own merits, and sometimes a combination of strategies can also be appropriate.
Gunstons offers mediation services in both commercial and family law contexts, and is part of a network of independent mediators.
For further information or to discuss your case please contact us.
What our clients are saying about us:
Did you know the average Net Promoter Score for the legal industry is a mere 17%?
Our clients can assure you, you’re in great hands with Gunstons Attorneys.
-Net Promoter Score
Uitstekende, professionele diens.
Hulle het stiptelike terugvoer gegee van die verloop van die proses.
Ensuring Peace of Mind
All my dealings with Gunstons have been a pleasant experience. They are very professional, respond immediately to any queries and keep me up-dated on where I am in the transfer process. Their people skills are excellent and one always feels well looked after and they have my best interest at heart.
They are all wonderful to deal with and certainly go the extra mile to ensure peace of mind.
The most important aspect is that they are personally at the end of any phone call to give advice or answer questions.
Without exception every person I had dealings with at Gunstons was warm, kind and friendly.
Managed Expectations & Delivered On Time
I didn’t dislike anything! All good.
Prompt responses to queries, kept me up to date, informative and friendly. They got the job done in the stated time.
One possible hiccup in the process was dealt with swiftly so I was reassured the deal wasn’t falling through.
A good experience.
Attention to the right detail
From the beginning to the end, my experience with Gunstons was one of being treated with professionalism and respect.
From the first introduction notification and throughout the transaction, your updates were a source of complete reassurance of professionalism.
My personal contact at the office was exceptional….car park reservation (orange beacon)..receptionist welcome.. punctuality of the interview…detailed and understandable explanation of the documents and process that were to follow. .wow!! Thank ever so much.??!
Valued Client - Conveyancing Department
Friendly & Informative
Very smooth transfer process with no hitches. Kept informed and updated throughout the process.
Very professional service – friendly and efficient team.
Professional and Understanding
Gunstons was recommended to us by a client of yours, who has been a close friend of us for many years.
The manner in which Grant treated us confirmed our friends assessment. He was professional and understanding in all respects.
Valued Client - Commercial/ Litigation Department
I was very impressed by the speed and professionalism at which you worked.
The Attorneys I dealt with were very approachable and easy to communicate with.
Efficient & Accommodating
The service provided was professional, efficient and greatly accommodated our needs in terms of timelines.
VALUED CLIENT - COMMERCIAL/ LITIGATION DEPARTMENT
Most impressed by quality of advice and prompt & efficient response to queries.
-Mike van der Spuy
Valued Client - Commercial/ Litigation Department
Prompt & Professional
My wife and I are extremely impressed with the weekly updates, the promptness of response and professionalism. We feel that your team went to great lengths to assist.
Valued Client - Conveyancing Department
Dedication to Meeting Client’s Expectations
Over the last few years RE/MAX of Southern Africa has utilised a myriad of services provided by Gunstons Attorneys.
My experience with the company is one of professionalism, commitment and dedication to meeting the client’s expectations. One of the major benefits of dealing with Gunstons is the ease of access to senior personnel in different departments and their quick response time to critical issues raised.
I would certainly recommend Gunstons Attorneys to businesses both small and large looking for quality service delivery at reasonable rates.
Regional Director & CEO RE/MAX of Southern Africa
The Best Possible Allies
It goes without saying that a dispute in the High Court is a challenging experience and for our family; ours certainly felt like it had all the makings of a David vs Goliath struggle. Your skill sets, professionalism, integrity, the accessibility of yourself and your team and your prompt and detailed communication assured us that we had the best possible allies. This was ultimately confirmed with the success attained in the resolution of our dispute, an outcome with which we are well pleased and thankful for. We have had no hesitation in referring your services and have received nothing but positive feedback and appreciation for the same and to this end, we look forward to a long and beneficial working relationship with yourself and the Team at Gunstons Attorneys.
Gunstons takes personal interest in the complete well-being of our whole organisation
I would like to express my immense satisfaction with your service thus far. I like the fact that in my environment, on the cutting edge, where everything moves very quickly, you have been quick to respond to us. Not only have you gone out of your way to do what is necessary, but you have taken a personal interest in the complete well-being of our whole organisation. I also find that your advice, and your attention to detail is very professional. You certainly take pride in the quality of work produced. I would certainly recommend your services to anyone looking for professional advice.
South Cape Caterers
I have worked with Gunstons Attorneys since 1997
I have worked with Gunstons Attorneys since 1997, the fact that I still support them is testimony to the faith I have in their ability to attend to matters efficiently and with utmost care and professionalism.
The staff are friendly and the offices are completely devoid of the typical “stiff upper lip attitude” one usually gets when visiting a law firm’s offices.
Estate agent with RE/MAX Elite
Recently my wife and I embarked on the daunting task of purchasing our first family home. Early on we decided that we would try and get both the transfer and bond legalities processed through the same firm, hopefully to reduce overall costs in the process. When our bond was approved by FNB, we were able to do so and we approached Gunston Attorneys. We have found their service exceptional and the overall rates charged very favorable. We can strongly recommend them to anyone needing legal assistance.
Common Ground Church
I Can Definitely Recommend Gunstons Attorneys!
As an estate agent, I am regularly asked by sellers to advise on or recommend a reliable, good conveyancing company, and I have found Gunstons Attorneys to be consistent in their excellent, professional and personal service plus their expertise and knowledge of the transfer process with regards to residential property. I am confident in recommending them when I have made a successful sale, as I know that the after-sales transfer process will be correctly and efficiently handled by Gunstons Attorneys with regular updates, and that my clients will be looked after well. This gives me peace of mind.
I have also received numerous positive feedback comments from my clients. For example: They are willing to go to the clients premises or home to have documents signed, if necessary, which is especially helpful for elderly people. I can definitely recommend Gunstons Attorneys!
I Hit The Jackpot!
I recently registered a bond with Nedbank and Gunstons were appointed as the conveyancing attorneys. Nedbank allocate attorneys to each job via a cyclical system from a pre-approved pool. Evidently I hit the jackpot.
From my first interaction with Gunstons to when the money was in my account, the process was flawless. My interaction with Liezel Redelinghuys, a paralegal at Gunstons, was an absolute pleasure, as she effected each step of the process and interaction with me with a professional yet wonderfully cheery demeanor.
Director: Systems Development
They ensure that I take care of my clients in the best possible way
As an estate agent I depend on the complementary role of the conveyancer in order to conclude a successful sale. Over the years I have come to know the Gunstons team well and can recommend them with confidence. They provide ongoing training, which is vital to estate agents considering the changes in legislation in recent years, and are willing to offer support and advice at all times. This ensures that I take care of my clients in the best possible way. Thank you Grant, Ulrik and Gill for your professional and friendly service.
Estate Agent with Realty Professionals
A Staff that goes that Extra Mile
Gunstons is and will remain a firm of attorneys that I happily recommend when dealing with conveyancing. They are appreciated for their all round professionalism, expertise and above all their “hands on” approach. A staff that goes that extra mile.
-Frances de Villiers
Averil Brink Properties
I have never looked back
When starting out in the property business 7 years ago , I asked around for some recommendations on a reputable transferring attorney. The same name kept coming up: Gunstons Attorneys. So I thought I would give them a try, and I have never looked back. With prompt, friendly service and regular updates on all my transactions, I highly recommend Gunstons.
Principal, Averil Brink Properties
They help me to obtain the best possible outcome for my clients
I have been using the conveyancing services of Gunstons Attorneys for approximately 8 years now. In that considerable period of time, I have yet to have a negative or frustrating experience with any of the staff at Gunstons, something which is all too common with conveyancing attorneys. All the staff members I have dealt with at Gunston`s Attorneys, without exception, understand that together, we are in the services industry, and offer the absolute best service to my customers. When situations arise which require extra attention, they are always happy to assist me in obtaining the best possible outcome for my clients. This is obviously paramount to my reputation too, and so I am always happy to recommend them for the job.
-Jean du Toit
Principal, Chaska Homes